RETURNS POLICY

At Ambic Studio, we are committed to ensuring your complete satisfaction with every aspect of our service and products. If for any reason you are not entirely satisfied with your purchase or service, we offer a comprehensive returns policy to make the process as convenient and hassle-free as possible.

Returns for Interior Design and Branding Services:

1. Consultation Phase:

   - If you are not satisfied with the initial consultation phase, please inform us within 3 days of the consultation date.

   - We will schedule a follow-up meeting to address your concerns and make necessary adjustments to meet your expectations.

2. Design Phase:

   - If you are unhappy with the design proposals presented, please notify us within  3 days of receiving the designs.

   - We will work closely with you to understand your feedback and revise the designs accordingly.

3. Implementation Phase:

   - Once the implementation of the design has begun, changes may be subject to additional charges based on the scope of work.

   - If there are any issues with the implementation process or if the final outcome does not meet your expectations, please contact us immediately to discuss potential resolutions.

Returns for Handcrafted Decor:

1. Damaged or Defective Items:

   - If you receive a damaged or defective item, please contact us within 24 hours of receiving the product.

   - We may request photographic evidence of the damage to assess the situation and determine the appropriate course of action.

2. Change of Mind:

   - If you wish to return an item due to a change of mind, you must notify us within 7 days of receiving the product.

   - The item must be returned in its original condition and packaging, with all tags attached.

   - Return shipping costs will be the responsibility of the customer.

3. Refunds and Exchanges:

   - Refunds will be issued once the returned item has been received and inspected.

   - If the return is approved, a refund will be processed to the original method of payment within 7-10 business days.

   - Exchanges for a different item or store credit may be offered depending on the circumstances.

General Terms and Conditions:

1. All returns must be authorized by Ambic Studio before the items are shipped back.

2. Returns that do not meet the above criteria may be subject to rejection or a restocking fee.

3. Customized or personalized items are not eligible for returns unless they are damaged or defective.

4. Ambic Studio reserves the right to refuse returns or exchanges if it is determined that the product has been used, damaged by the customer, or is not in its original condition.

5. Our returns policy is in addition to your statutory rights under consumer law.

For any further questions or assistance regarding returns, please contact our customer service team at studioambic@gmail.com. 

We are here to ensure your experience with Ambic Studio is nothing short of exceptional.